Refund Policy

This Refund Policy applies to digital products and services purchased from AdamicSeed (adamicseed.co.za), including websites, branding, digital files, hosting and related services. Please read it together with our Terms of Use and checkout Terms & Conditions.

1. Our 30-day commitment

We want you to be satisfied with your purchase. If something is faulty, materially not as described, or not delivered, you may request a refund or correction within 30 (thirty) days of purchase, subject to the conditions below.

2. Your cooling-off rights

Where the Electronic Communications and Transactions Act (ECTA) applies, consumers may have a 7-day cooling-off right for certain online purchases. Please note that, as permitted by ECTA, this cooling-off right does not apply to digital products that have been downloaded, unsealed or used, or to services that have already begun with your consent, or to goods made to your specifications (custom work).

3. What is eligible for a refund

• Digital products that are faulty, corrupt or materially different from their description;
• Products or services paid for but not delivered;
• Duplicate or accidental payments.

4. Fine print – what is not refundable

Because most of what we sell is custom or digital, the following are non-refundable:

• Custom design or development work once we have begun work, to the extent of the work performed;
• Completed and delivered digital files (logos, designs, templates, source files) that have been downloaded or put to use;
• Change-of-mind requests on digital goods that have already been supplied;
• Third-party costs already incurred on your behalf, such as domain registration, hosting provisioning, stock assets or paid plugins;
• Requests made more than 30 days after purchase;
• Discounted, bundled or promotional items, except where faulty.

5. How to request a refund

Email info@adamicseed.co.za within 30 days with your order number, the product or service, and the reason for the request. We may ask for supporting detail (for example screenshots of a fault).

6. How refunds are processed

Approved refunds are made to your original payment method within 30 days from the day of your request. Where only part of a service was delivered, we may issue a pro-rata refund for the undelivered portion.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Unwarranted chargebacks may be disputed with evidence of delivery.

8. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 or other applicable South African law.

9. Contact

AdamicSeed, Stand No. 2935, Matsulu-C, 1203 (or 32 Bell Street, Caltex Building, Mbombela, 1200), Mpumalanga · info@adamicseed.co.za · 082 479 6624.